Privacy Policy | Local Trade Services

Care 4 Bathrooms Ltd
Last updated: 15 October 2026

Care 4 Bathrooms Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you contact us, request a quotation, use our services or visit our website.

1. Who We Are

Care 4 Bathrooms Ltd is a bathroom fitting company providing services such as bathroom design, installation, renovation, plumbing, tiling and related work.

For data protection purposes, Care 4 Bathrooms Ltd is the controller of the personal information covered by this policy.

Contact details:

• Address: [Insert registered or business address]
• Email: [Insert privacy or business email]
• Telephone: [Insert telephone number]
• Company number: [Insert company number]
• ICO registration number, if applicable: [Insert number]

2. Information We Collect

We may collect and process:

• Identity and contact details, including your name, address, email address and telephone number.
• Project information, including measurements, photographs, plans, access details and information about the work you require.
• Quotation and contract details, including estimates, agreed specifications, correspondence and appointment records.
• Payment and transaction information, including invoices and payment records. We do not normally retain complete payment-card details.
• Communications, including enquiries, complaints, reviews and other correspondence.
• Website information, such as your IP address, device information, browser type and cookie data, where applicable.
• CCTV or site images, where relevant and appropriately notified.
• Supplier and contractor information, including contact, payment and insurance details.

We generally obtain information directly from you. We may also receive it from someone acting on your behalf, a referral partner, a supplier, a contractor or publicly available sources.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and arrange surveys or appointments.
• Prepare quotations and recommend suitable products or services.
• Enter into and fulfil contracts with customers.
• Order materials and coordinate installers, suppliers and subcontractors.
• Issue invoices and process payments.
• Provide aftercare, warranties and customer support.
• Manage complaints, disputes and insurance claims.
• Keep business, tax and accounting records.
• Improve our services and website.
• Send marketing communications where permitted.
• Prevent fraud, protect our business and comply with legal obligations.

4. Our Lawful Bases

Under UK data protection law, we rely on one or more of the following lawful bases:

• Contract: Processing is necessary to provide a quotation, take steps at your request or fulfil a contract with you.
• Legal obligation: Processing is necessary to meet tax, accounting, health and safety or other legal duties.
• Legitimate interests: Processing is necessary for the reasonable operation and protection of our business, provided your rights do not override those interests.
• Consent: You have given permission for a particular use, such as certain marketing or non-essential cookies. You may withdraw consent at any time.

5. Sharing Your Information

Where necessary, we may share relevant information with:

• Employees, installers and subcontractors working on your project.
• Product manufacturers, merchants, delivery companies and other suppliers.
• Accountants, insurers, legal advisers and IT service providers.
• Payment processors and finance providers.
• Warranty and aftercare providers.
• Regulators, courts, law-enforcement bodies or public authorities where required by law.
• A purchaser or adviser involved in a sale or restructuring of our business.

We require service providers handling personal information for us to protect it and use it only for authorised purposes. We do not sell your personal information.

6. International Transfers

Some service providers may process information outside the United Kingdom. Where this happens, we will use an appropriate safeguard required by UK data protection law, such as UK adequacy regulations or approved contractual protections.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, warranty, insurance and dispute-resolution requirements.

As a general guide:

• Unsuccessful quotations may be retained for up to two years.
• Customer contracts, invoices and related financial records may normally be retained for six years after the relevant financial year or the end of the customer relationship.
• Warranty and project records may be kept for the applicable warranty period and any reasonable period afterwards.
• Marketing information is kept until you unsubscribe or we determine that it is no longer appropriate to retain it.

These periods may be extended where a complaint, claim or legal obligation requires it.

8. Data Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to people who need the information for legitimate business purposes.

No electronic transmission or storage system is completely secure, but we review our safeguards and respond appropriately to suspected data breaches.

9. Marketing

We may contact existing customers about similar services where the law permits. We will seek consent where it is required.

You can stop receiving marketing communications at any time by using an unsubscribe option or contacting us. Service messages relating to an active quotation, appointment, installation, payment or warranty are not marketing communications.

10. Cookies

Our website may use cookies and similar technologies to operate correctly, understand how it is used and, where permitted, support advertising.

Essential cookies may be used without consent where legally permitted. We will request consent before setting non-essential cookies. Further details should be provided in our Cookie Policy or website cookie settings.

11. Your Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information.
• Restrict how we use your information.
• Object to processing based on legitimate interests or direct marketing.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.
• Complain to the Information Commissioner's Office.

These rights are subject to legal conditions and exemptions. To exercise a right, contact us using the details above. We may need to verify your identity before responding.

You can complain to the Information Commissioner's Office through ico.org.uk, but we encourage you to contact us first so that we can try to resolve your concern.

12. Third-Party Websites

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices, and you should review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, services or legal obligations. The latest version will be published on our website with its updated date.